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PRIVACY STATEMENT
Links Living Limited (now known as LinksLiving),
as a response to the Privacy Amendment (Private Sector) Act 2000
(Act), have developed
the following Privacy
Policy to ensure that any data collected and stored by or on behalf
of LinksLiving and related entities is done so in a responsible manner.
LinksLiving's
commitment to its Privacy Policy ensures that individuals are made
aware of when information about them is being collected, the purpose
for which
it is being collected, whether the information may be passed on to
third parties and the identity of those parties and the rights of
individuals to
have some control over the way any information about them is handled
and maintained.
Each employee of LinksLiving and any external consultants engaged by
LinksLiving are expected to adhere to our privacy policy. Those employees
and consultants who have access to customer information will have copies
of our Privacy Policy and the contact details of the LinksLiving Privacy
Officer.
We collect information in order to promote the facilities of LinksLiving projects, to support current investors of the developments and to improve
LinksLiving services and commitment to open communication.
We may also obtain information about customers from third parties to
identify those persons we think will be interested in specific aspects of
LinksLiving developments. We use this information to offer these individuals
further details of LinksLiving development facilities and services.
Because we strongly advocate the protection of all individuals' details
and personal information, we believe that the adoption and implementation
of our Privacy Policy represents good business practice and will assist us
in serving the interests of our members, residents, customers and the wider
community.
This Privacy Policy guides our conduct in the collection, use, release
and security of customer information.
The following Privacy Policy has been developed to adhere to the
National Privacy Principles outlined in the Act. If you have any
comments or questions
about LinksLiving’s Privacy Policy, please contact our Privacy Officer,
who at the date of this publication is Colin Cass. For more information
about the Privacy Commissioner’s guidelines, call the Privacy Hotline
on 133 363 992 (local call charge) or visit www.privacy.gov.au.
- How and why we collect personal information
- How we use personal information
- How we ensure the quality and accuracy of personal information
- How we protect personal information
- Your ability to access and correct personal information
- Children, customer information and our Internet site
- Customer information and linked Internet sites
- Changes to our Privacy Policy
- Contact us
How and why we collect personal information:
We only collect customer information that is needed, and we inform
customers how we use it.
Most of the personal information we hold has been provided directly
to us by our customers for a specific purpose.
We limit the collection of information about our customers to information
which is required to provide our services, answer their queries,
to provide better information, to offer new updates on aspects of
our development, and
to fulfil any legal and regulatory requirements. For example, Golf
Membership Prospectus application forms require information which,
if accepted, will
be forwarded in part to the Australian Securities and Investments
Commission, as well as information we require to process your application.
We inform
our customers about the general uses of information we collect about
them, and provide additional explanation if customers request it.
We may collect certain information from third parties
We may also obtain information about prospective customers from our
staff or other third parties to identify those persons whom we think
will be interested in specific aspects of the LinksLiving developments.
We use
this information to offer these individuals further details of LinksLiving development’s facilities and services.
We may collect certain information when you browse our
Internet site
If you are only browsing our Internet site, we do not collect personal
information -such as your name, address, phone number or E-mail address.
However, technology allows us to identify your movements, providing
us with constructive feedback about our site so that we can identify
the most effective
areas and improve the less popular ones. This is done via what is
more commonly referred to as "cookies", which are files that track the Internet
pages you have visited but which, by themselves, cannot be used to find out
the identity of any user. The only personal information cookies contain,
is information you provide yourself.
We do not collect sensitive information.
LinksLiving does not require or collect information about a person
that is considered sensitive under the Act. Such information includes
a person's political, social or religious beliefs or affiliations;
race, ethnic origin
or national origins; sexual preferences or practices; health or medical
information; lifestyle, character or reputation.
How we use personal information
Use of information for primary purpose
We use personal information primarily for the purpose for which it
was collected. Because most of our information is collected from
you for a specific purpose, you will normally be aware of the purpose
of the collection.
Use of information for a secondary purpose – providing you
with a better level of service.
We may share information about you so that we can provide a better
level of service to members and residents. For example, if you change
address we may pass this information on to provide you with the best
level of information
and detail about our development. However, we will only do this in
the following circumstances:
- where you have
consented, or
- where the secondary
purpose is directly related to the primary purpose and you would
reasonably expect us to use or disclose the information in such a way,
or
- where
we are permitted or required by law, or it is in the interests of
public safety
to do so.
We extend these privacy principles to our business relationships.
In some cases, we contract with other companies to perform services
for us, which may involve the use of your personal information. Examples
of this include trust account administrators and golfing, housing
and government regulatory authorities. We provide these bodies only
with such information
about you as they need to perform their services. We expect the companies
we select as our business partners to honour our privacy principles
in the handling of customer information. Also, they are legally obliged
to use information
about you only to perform the services we have contracted them to
provide.
In selecting business partners, LinksLiving looks at how these businesses
support and administer strong and effective privacy guidelines and
practices.
Use of information provided via our web site.
If you would like to register for information via our Internet site,
we will need you to provide us with some personal information, including
your E-mail address. We only collect information about you, which
is required to process your request, and also to satisfy any legal
requirements.
If you are a registered user of aspects of the LinksLiving website,
we will use the online and offline information we have about you
as a LinksLiving registrant, as well as information lawfully available
from other organisations,
to provide information and services as required in our normal course
of business.
You can control how your information is used
If you have provided personal information for the purpose of receiving
updates from LinksLiving via email, you can decide at any time that
you no longer wish to receive any such information.
The following extract will appear at the end of all emails, allowing
you to decline to receive future offers by email from LinksLiving,
including offers we make on behalf of our business partners.
It will take approximately 2 to 3 weeks for your request to become
effective. If you do not want to receive LinksLiving mail, please
contact the LinksLiving Privacy Officer.
This entitlement to "opt out" of receiving information extends
beyond email correspondence. On a regular basis, we give our customers
the option to decide whether or not they wish to have their names
removed from
lists used for mail, telephone and online marketing. Also, if people
request information about one aspect of a development specifically
and not another,
for example golf but not land, then this request will be adhered
to.
How we ensure the quality and accuracy of personal information
We ensure that customer data is processed promptly, accurately and
completely.
If you consent to our collecting, storing and using certain personal
information, we will retain your personal information for a reasonable
period of time.
We provide methods for you to access and correct your information
Part of our commitment to the quality and accuracy of any personal
information we store, is reflected in the fact that you have the
opportunity to access your personal information in order to verify
that it is up
to date.
You can contact our Privacy Officer at any time if you would like
details of any personal information we may hold about you or if you
would like
us to correct it. Depending on the nature of your request, we may
ask you to
complete a personal data access form, and to provide adequate proof
of identification.
Our right to refuse access or correction
We reserve our right to refuse your request for access or correction
if, for example, we consider your request to be frivolous or vexatious,
or if we are legally entitled to do so.
If we refuse your request, we will give you our reasons. If we refuse
your request to correct information we hold about you, we will give
you the opportunity to post a statement of your claim where we hold
your personal
information.
How we protect the information collected:
We use information security safeguards.
Access to customer data is limited to those employees of LinksLiving
who specifically need it to carry out their business responsibilities.
This extends to protecting personal information from misuse and loss,
as well
as from modification and disclosure.
Children, customer
information and our Internet site:
We do not use www.linksgroup.com.au to knowingly solicit information
from or market to children or young persons under the age of 18.
Customer information and linked Internet sites:
www.linksgroup.com.au contains links to other Internet sites. LinksLiving is not responsible for the content and the privacy practices
of the other Internet sites. LinksLiving encourages you to examine each site’s
privacy policies and for you to make your own decisions regarding the
reliability and correctness of the material and information found.
We may make changes to our Privacy Policy
LinksLiving reserves the right to revise this Policy at any time and
those people who volunteer their personal details to LinksLiving are
deemed to acknowledge and be bound by this policy and any changes made to it.
This
in no way affects the protection afforded to you by the relevant laws
according to which this Privacy Policy was developed.
How to contact us:
If you have any other questions about LinksLiving's Privacy Policy,
please contact us at the following address:
LinksLiving Privacy Officer
Links Living Limited
6/622 Ferntree Gully Road
Mulgrave Vic 3170
Australia or
privacy@linksliving.com.au
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